I receive a lot of email about how to handle the problem of non tipping customers and how to handle them.
You work your butt off to please these customers. You bend over backwards, answer to their every beck and call. You make their dining experience one to remember and then "nothing". Ouch!!!!
I used to get VERY mad and put myself in a terrible mood (who doesn’t). Inevitably the rest of my shift would be a disaster as my anger and frustration grew. I know this sounds tough, but you have to learn to forget it. (I have a few other “ninja” techniques in my book).
If you let it get to you, the negativity will snowball into a "shift of no tips". If you let the non tipping customers darken your entire shift you will not make any money that day. Plain and simple!
You must move on and treat your next table even better. It’s the only way to make up the lost money.
Continue to “over deliver” for the rest of your shift or let the non tipping customers take ALL your money that day.
It's amazing how FEW servers actually take the time to learn a few simple methods that would explode their income while working the same shifts!
Today, I am offering you a FREE email course entitled "Bonus tips for BIGGER tips". To learn more about a few simple ideas that can dramatically increase your income, click here to subscribe to this FREE course!
You really can Triple Your Tips!
To read more of my story and how I ended up learning, testing and documenting these little know gratuity boosting methods click here
- Patti Farnham (author of "Gratuity Ingenuity, The secret art of bigger tips")
From bars to fine dining establishments she lived on her tips and discovered, tested and refined these simple to learn methods that can dramatically increase your tips!
Testimonial
Patti,
Thank you for the tips. I really enjoyed them. I've been a waiter for years and now
I'm working as a valet/bellhop. With your tips I'm still able to use
them to make great tips!
Keep me posted on new e books.
May your tips be plentiful.
David G...(email on file)
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Read Many More Testimonials
Learn how to make $10-$30 MORE per hour!
Learn how to stop making the simple mistakes that KILL the size of your tips?
How much money are YOU losing by NOT knowing these secrets?
How Much Money Are You Leaving On The Table?
To signup for the free bonus tips course "Bonus tips for BIGGER tips" click here..
Today's Short Tip on Tips!
(new one everyday!)
Here’s a quick way to make sure you are focusing on your customer:
Make sure to talk very little about yourself. Ask open ended questions about them, and follow up their answers with other questions. Stay in the moment and make sure you don’t seem uninterested or detached from their answers.
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Current non tipping customers
news;
Wendy Rosenfield: covering drama, onstage and off (Arts Journal)
Here's what I've noticed lately in Philadelphia theater, and you can tell me if you've seen the same thing in your town: children's theater rocks. I'm working on a feature on the subject, and can't really get too far into it without tipping my hand, but damn.
Is the recession stifling IPTV? (Media Week Online)
Advertisers are keen to reap the benefits of targeted advertising through the convergence of the "three screens" of TV, PC and mobile. But with consumers facing recession, will advances in IPTV be put on hold in 2009?
Little extra at holidays appreciated by workers (The Columbus Dispatch)
Here's a tip for the holidays: Don't forget the people who take care of you throughout the year.
non tipping customers
