Patti's Personal Opinion:
Gratuities

(Oh Charles, that’s Latin I believe)

gratuities


What exactly are gratuities? I know there is a proper Latin definition in the encyclopedia, but I always defined gratuities as a customer’s way of saying Thank You for great service. I’ve received gratuities ranging from 0%-200%. The average amount of gratuity is usually between 10%-20%.

Crappy service doesn't deserve gratuities! That is where I believe most servers get confused. They think the minute someone walks in the door...here comes another 15-20%. I disagree. I think most servers should change their mindset.

Gratuities are earned!!! Most hospitality industry workers I know tip very well. That being said, I know that we would never tip on really bad service.

Work in a busy establishment, serve a lot of customers, deliver GREAT service to your customers (without the expectant attitude) and you should be able to make a terrific living off your gratuities.

Always put yourself in the place of the customer.
What kind of service do you expect?

Give that service to your customers (or better) and you'll be surprised at the amount of gratuities you'll be bringing home.



It's amazing how FEW servers actually take the time to learn a few simple methods that would explode their income while working the same shifts!

I am offering a FREE email course entitled "Bonus tips for BIGGER tips". To find out a few little ideas that might help you increase your income by the end of each shift, click here to subscribe to this FREE course!

You really can Triple Your Tips!
To read more of my story and how I ended up learning, testing and documenting these little know gratuity boosting methods click here

- Patti Farnham (author of "Gratuity Ingenuity, The secret art of bigger tips")
From bars to fine dining establishments she lived on her tips and discovered, tested and refined these simple to learn methods that can dramatically increase your tips!

Testimonial

Patti
I had really enjoyed the e-mails from you and all of the tips. I have been searching web sites overnight for information and training. You are the only one who has responded and I really appreciate it. Thank you and I will always look forward to hearing from you.
Leslie..(email on file)

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    Today's Short Tip on Tips!
    (new one everyday!)

    Try to avoid handling money and change in front of your customers.
    Some customers are repulsed by their server handling dirty money and serving them too. Use tip trays or folio booklets to deliver change to your customers.



    Current gratuities news;

    Monday December 01, 2008 - 13:34 EST (Rolling Good Times)
    LAS VEGAS, Nevada -- Just 20 months ago, Uncle Sam wanted a bigger piece of the action from casino workers in Las Vegas — perhaps the largest concentration of big-tip earners in the country.

    Eric Williams: Santa Claus Asks Congress For Bailout (HuffingtonPost)
    Mr. Claus, age unknown, offered no specifics about how he would use the government funds, asking only that the Congressmen simply "believe in" him.

    How to save money cruising (Daily Telegraph)
    As part of our series designed to help you plan book and save money during a recession we suggest 10 ways to cut costs on a cruising holiday.



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